Real care for your parents in the Philippines. Arranged by you, from New Zealand.

Yes. We are now accepting families who would like to get started. Availability may depend on your family’s location in the Philippines and the type of support needed, but you can contact us now to check what can be arranged and choose the plan that suits your family.

We work with healthcare and service partners in the Philippines to coordinate care for families in selected areas. Service availability may vary depending on the type of support needed, such as consultations, tests, medicines, or caregiver support. If you are unsure whether your family’s location is included, you can contact us, and we will confirm what services can be arranged in your area.

No. This is not insurance. Your membership provides care coordination, health monitoring, family updates, and access to healthcare services arranged through our platform. If your plan includes a Customer-Funded Health Wallet, this is a dedicated balance for your family’s healthcare spending and not an insurance benefit, cash payout, or reimbursement scheme.

Many overseas families are supporting both parents at the same time, often with different healthcare needs. Having both parents on one platform makes it easier to manage appointments, updates, records, and care support in one place. It gives the family a clearer view of everyone’s care, reduces admin, and makes communication simpler for the family member overseas.

There is no strict age limit for joining. Families with existing health conditions can still use the service. Your membership includes care coordination and access to services arranged through the platform, but the level of support may depend on your family member’s health needs and the availability of suitable providers. We will always be clear about what can be arranged and any additional costs if more support is needed.

Anytime — there's no waiting period. As soon as you register and we've set up your parents' care routine, your coordinator can start booking consultations, visits, and deliveries.

Your Health Wallet is designed to support your family’s care during your active membership year. If any balance is not used by the end of the term, it will expire and cannot be carried over, refunded, or exchanged for cash. We encourage families to use their wallet during the year for consultations, tests, medicines, and other services arranged through the platform.

A Customer-Funded Health Wallet is a set amount included in your plan that is allocated to your family’s healthcare spending for the year. It can be used for services arranged through the platform, such as consultations, laboratory tests, imaging, medicines, and pharmacy support. It is not insurance, and it is not cash. It is a dedicated healthcare balance that helps you manage and pay for care when needed during your active membership term.

You can request to cancel your subscription at any time, subject to your plan terms. Your membership will remain active until the end of the current billing period or membership term, depending on how your plan is set up. Any care coordination services already provided and any amount already used from your Customer-Funded Health Wallet are non-refundable. If there is any outstanding balance for services already arranged, this will need to be settled before the cancellation is completed.

Escort or Caregiver Support is extra help arranged for your parent or family member when they need assistance during a medical visit or at home. This may include accompanying them to appointments, helping them get to and from a clinic or hospital, staying with them for a scheduled period, or providing non-medical support based on their needs. This also helps reduce the pressure on relatives back home, so they do not need to carry all the responsibility alone. Availability depends on location and the type of assistance required.

That is absolutely fine. Your parents can continue seeing their existing doctor. We can still help coordinate their care by assisting with appointments, follow-ups, tests, medicines, family updates, and even arranging payment for services through the platform when needed. Our role is to make the process easier for both your parents and the family overseas, while respecting the doctor they already trust.

Your plan is paid fortnightly from New Zealand using your selected payment method. This payment covers your care coordination services and any Customer-Funded Health Wallet amount included in your plan. When healthcare services are arranged in the Philippines, the costs are paid through the platform using the wallet balance included in your membership. If more funds are needed, you may be able to add a top-up depending on your plan.

If your parent or family member has a medical emergency, they should go to the nearest hospital or call local emergency services immediately. Our service does not replace emergency medical care. If available, you may use funds from your Customer-Funded Health Wallet toward services arranged through the platform, and we can also help with communication, care coordination, family updates, and next steps once the immediate emergency has been addressed.

Your membership includes care coordination, virtual nurse check-ins, family updates, and support with arranging healthcare services through the platform, depending on the plan you choose. Some plans may also include a Customer-Funded Health Wallet for consultations, tests, imaging, medicines, or pharmacy support. Hospital bills, emergency treatment, surgery, ambulance fees, and any services outside your plan or available wallet balance are not included and may require additional payment or top-ups

The frequency of updates depends on your plan and the type of support your family member is receiving. We may provide updates after key appointments, during scheduled check-ins, or when there is something important you need to know. Our goal is to make sure you stay informed without needing to chase information yourself.

Yes. You can use the service for one parent only if that is what your family needs. Our platform is designed to make it easier to support one or both parents in one place, but you are not required to use it for both. The plan price remains the same whether you are supporting one parent or both, as the membership gives your family access to the platform, care coordination, and included services based on your chosen plan.